PlaneNutzElite      

At PlaneNutElite, we strive to provide you with the highest quality products and ensure your satisfaction with every purchase. We understand that sometimes issues may arise, and we are here to assist you in the rare event that your order arrives damaged due to the shipping process.

Damaged Items:

If your order arrives with any visible damage caused by the shipper, we kindly ask that you notify us within 3 days of receiving the package. Please contact our customer support team at info@planenutelite.com and provide detailed information about the damage. To facilitate the process, we may require you to provide photographs of the damaged item(s) as well as the packaging.

Once we have received the necessary information, our dedicated team will review your case promptly. If the damage is confirmed to be the result of shipping, we will gladly offer a replacement for the damaged item(s) at no additional cost to you.

Please note that it is essential to retain the original packaging and any associated documentation for damaged items, as these may be required for insurance purposes or carrier claims. We appreciate your cooperation in this matter.

Non-Returnable Items:

Due to the nature of our products, we currently do not accept returns for reasons other than shipping damage. We carefully curate and inspect each item to ensure its quality before it is shipped to you. However, if you have any concerns or questions about your order, please don't hesitate to reach out to our customer support team. We are here to assist you and address any issues you may encounter.

Customer Satisfaction:

Your satisfaction is of utmost importance to us, and we are committed to providing exceptional customer service. If you have any inquiries, concerns, or feedback regarding your order, please do not hesitate to contact us. Our friendly support team is ready to assist you and resolve any issues to the best of our abilities.

Thank you for choosing PlaneNutElite. We appreciate your support, and we look forward to serving you with our passion for aviation and outstanding products.